Question to ask: “Do you also service and monitor your signs through the internet?” This increases the time that it takes to get your sign back up and running. This is fine during normal operation, but if things do go wrong it could require support access to your private network and the installation of diagnostic software. Many LED sign applications are only used to place new messages on the sign. Diagnostics and support are done over the internet – As with any technology, there can be times when some support is required.Question to ask: “What company do you use to host your cloud-based software?” The best solutions use industry-leading cloud platforms such as Amazon AWS and its many specialized services. These companies are also on their own when it comes to hackers, cyber-attacks, backups and server availability. As more users and signs are added, these private servers cannot scale quickly to meet demand. It uses an industry-leading cloud host – Some companies will host their application on their own personal servers to save money.Question to ask: “Am I controlling the sign directly or through another piece of software?” Should there be a power interruption, software crash or simply a turned off machine, it will prevent you from updating your sign. This requires that the computer with the installed software is always up and running, 24-hours a day, which adds a point-of-failure that can quickly turn into a disconnected sign. It doesn’t use intermediate software – Related to the above, some companies will just provide a web browser interface that communicates to their regular sign software. Question to ask: “Is there anything I have to install on my computer to control the sign?” You will need to keep track of software activation keys should you ever switch computers, and manual updates may be required to keep your computer and sign in sync. This requirement will prevent you from being able to access and change your sign from any location.
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